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WITCHES/BROWNIES

1. HOW LONG WILL THE WITCHES LAST?

Only wrapped Witches are available on our website. They stay fresh 5-7 days in a cool room. Do not put them near a source of heat, such as electronic equipment or a window that gets sun or a room with excessive moisture. Put them in the refrigerator and they will last 7-21 days depending on the efficiency of your refrigerator. You can put them in the freezer and they will last up to 3 months, depending on the efficiency of your freezer. We suggest storing them in zip-lock bags. Some people like to eat them straight from the freezer without thawing. At our store(s), we also have unwrapped Witches. These stay fresh 1-2 days. You can also refrigerate or freeze. We suggest storing unwrapped Witches in zip-lock bags or plastic wrap.
 

2.ALLERGIES

The most common allergens in the Witches are: wheat flour, eggs, butter and nuts. We use only natural ingredients and do not add preservatives such as lecithin or add a nitrogen gas flush. We do keep walnuts and occasionally other nuts on the premises at all times. We use peanuts and peanut butter from time to time. We do use some ingredients, such as caramel, that are processed in facilities that have peanuts and nuts on premises. If you or the recipient is allergic to any of these ingredients, we suggest that you do not eat our Witches. As much as we hate to turn away business, we would rather have you safe than sorry.
 

3.NUTRITIONAL INFORMATION

You can find nutritional information on our website. www.fatwitch.com/nutrition
 

4.GLUTEN FREE WITCHES/BROWINIES

We cannot bake a truly gluten free product. Once wheat flour is in the air, it is there for quite a while. We clean our equipment twice a day, but traces of flour still remain. We would need a totally separate room to prep brownies and an oven strictly for gluten-free. We will not risk your health if you are a celiac, so we prefer to be honest with you. We suggest that if you are buying gluten free products from a bakery that also bakes with gluten wheat flour, ask a lot of questions.
 

5. CAN I MICROWAVE THE WITCHES?

Yes. You can put them in the microwave in the cellophane or remove the cellophane. Try 30 seconds or less at first on medium power. You don't want to melt the Witch!
 

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ORDERING

1. IF I WANT AN ORDER SHIPPED AT A FUTURE DATE, WHEN SHOULD I ORDER?

Place your order as soon as you have all the information needed which should include the date you want the order shipped. If our website does not go far enough into the future, you can call our order desk 1-888-419-4824 or fax your order to 1-212-807-7993. Our order desk is open Monday through Friday, 9am to 6pm, Eastern time. It is closed on national holidays and occasionally closed earlier than 6pm. Click here to see what information we need from you if you chose to fax your order.
 

2. WHAT IS INCLUDED IN THE SHIPPING BOX?

At Fat Witch Bakery, we believe that a gift is a gift is a gift. We believe a gift should come with ribbon and a message card. We do not put a packing slip inside the box. If you ordered Witches or merchandise to be sent to you, you will have your online order for your records. If you want a packing slip, please call us, Monday-Friday, toll free, 888-419-4824 and let us know and we will include. Please note that message cards are transposed directly from your online input. If you made a typo, it will appear exactly as you wrote. We will not change your spelling or punctuation.
 

3. WHAT IF I CHOOSE NOT TO INCLUDE MY NAME ON THE MESSAGE CARD?

Your name will not appear on the message card. However, if the recipient calls us to inquire who sent the gift, we will tell them.
 

4. HOW DO I PLACE MULTIPLE ORDERS IF I DONT WANT TO INPUT THE ORDERS INDIVIDUALLY ONLINE?

Organize the information first by date to be shipped and then by item wanted as well as the addressee name and address. We suggest you compile your list and fax it to us at 212-807-7993. Click here to see what information we need from you.
 

5. CAN I EMAIL MY ORDER TO WITCHSERVICE@FATWITCH.COM?

You may, but like most companies, we filter and block spam. We receive a lot of incoming email, so we may not be able to get to your order in a timely fashion. If you do email, put the information in the body of the email. witchservice@fatwitch.com personnel NEVER open attachments. Do NOT assume we got the email. If you do not have an email or phone confirmation from us, give us a call M-F, 9am 6pm Eastern time (toll-free 888-419-4824) and let us know that you sent the email (and when). It is always a good idea to let us know beforehand that you will be emailing so we can be on the look-out.
 

6. HOW ARE ORDERS COMPLETED?

We process orders as we receive them. You choose a shipment date online or are given the next available shipment date via a phone call or email. We complete orders as promised. We will not put someone else before your order, no matter how famous they are. You are just as important.
 

7. HOW DO YOU PROCESS MY CREDIT CARD?

We obtain an authorization for the amount of your credit card purchase at the time of order and we finalize the transaction when your order is shipped. The credit card company authorization process may place a temporary hold on these funds until the transaction is finalized. For orders to be shipped in the future (beyond a few days), the purchase will be re-authorized and charged at the time of shipment.
 

8. WHAT ABOUT ORDERING FOR THE DECEMBER HOLIDAYS?

December is the busiest time at Fat Witch Bakery. We suggest organizing your list and contacting us as early as possible. It is NEVER TOO EARLY to order. If you place your order in the month of December, there may be a delay before we will be able to fill your order. Whenever you place your order, we will confirm with 72 hours. You will be informed of the next available ship date. Please click here for detailed information.

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PHONE ORDER AND CUSTOMER SERVICE INFORMATION

1.Our phone order desk is open Monday-Friday from 9AM to 6PM Eastern time. The toll free number is 888-419-4824. The answering machine is not equipped to take a message.
 

2. Our fax line is open 24 hours, every day of the week. The number is 212-807-7993. The line is secure and you may include your credit card information or you may call the phone order desk with this information.
 

3. Our website is available 24 hours, every day of the week. The address is www.fatwitch.com. If you have any questions, you can send an email to witchservice@fatwitch.com. We will respond within 72 hours
 

4.If you have a question about your order, witchservice@fatwitch.com. is always open. We check the email several times each weekday. We will respond on weekdays within 72 hours.
 

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CREDIT CARD PROCESSING

1. HOW DO YOU PROCESS MY CREDIT CARD?

We obtain an authorization for the amount of your credit card purchase at the time of order and we finalize the transaction when your order is shipped. The credit card company authorization process may place a temporary hold on these funds until the transaction is finalized. For orders to be shipped in the future (beyond a few days), the purchase will be re-authorized and charged at the time of shipment.
 

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SHIPPING

1. WHAT IF THE PACKAGE DOESN'T ARRIVE?

Address labels are generated straight from your online order form. What you enter online will be transferred directly onto the label by our software system. If you provided an incorrect address or the package is refused by the recipient and the package is returned to us, you will be notified. We will not refund your money. If you want, we will provide new brownies at 1/2 price; however, you must pay the full price on shipment costs. If Fat Witch Bakery put an incorrect address on the package, we will either refund your entire cost or ship a new package with freshly baked Witches at no charge to you.
 

2. WHAT IF MY PACKAGE IS TIME SENSITIVE?

It has to arrive on a specific date! The only method for us to "guarantee" an exact arrival date is to use Federal Express overnight service. HYPERLINK "http://www.fedex.com" www.fedex.com. We can also use Federal Express 2Day and 3Day service, but the package may arrive before the anticipated date. Occasionally we will use FedEx Ground for deliveries in the Tri-State (NY, NJ, CT) area.
 

3. HOW LONG DOES A PACKAGE TAKE TO ARRIVE?

Our standard shipping method is US Post Office Priority Mail service. Arrival to the recipient's address takes approximately 3-5 business days, however, an exact arrival date is NOT guaranteed. Priority Mail is usually delivered separately from regular mail and if the recipient is not home, a notice is left in the mailbox or on the front door. See #6. below for information regarding requests to leave the package if no one is at home. We do not provide tracking information for Priority Mail packages. At Fat Witch Bakery discretion, Federal Express Ground may be used. Occasionally, we will use Federal Express services at no additional cost to you. This is at Fat Witch Bakery discretion. Click here for detailed shipping information. Federal Express delivers Monday through Friday only. Overnight Service is delivered the next weekday after the ship date. For example, an overnight package shipped on Friday will be delivered on the following Monday. 2Day Service is delivered 2 weekdays from the ship date. For example, a 2Day package shipped on a Thursday will be delivered on the following Monday. 3Day service will be delivered 3 weekdays after the ship date. For example, a 3Day package shipped on a Wednesday will be delivered on the following Monday. Please note that ALL shipments to Hawaii and Alaska take an extra day. And, YES, FedEx does make Saturday deliveries. It is very costly and not available to every zip code. If you are interested in a Saturday delivery, you must call us and we need to check with FedEx to make certain they deliver to that area.
 

4. WILL YOU USE GUARANTEED EXPRESS SERVICES?

We use Federal Express. If you request Federal Express, please be aware that it is more expensive than standard shipping. We can track Federal Express packages. Click here for needed shipping information.
 

5. WILL YOU USE MY FEDERAL EXPRESS ACCOUNT?

Yes, we can use your Federal Express account. We will charge you a handling fee. You will need to sign an agreement with Fat Witch Bakery, Inc. that you guarantee to pay the charges. We do not use UPS as a carrier.
 

6. MAY I REQUEST THE PACKAGE BE LEFT AT THE FRONT DOOR?

Yes, with Priority Mail, we can put "okay to leave" label on the outer box. We cannot indicate the best place to leave the package. With Federal Express, we can fill-in a signature release. Federal Express reserves the right to NOT leave the package if it seems risky. If you check no signature required Fat Witch Bakery, the US Post Office and Federal Express will not assume responsibility if the package is not received by the intended party. Some people have a permanent request on file with Federal Express to always leave the package if no one is at home. Fat Witch Bakery has no control over this.
 

7. IS THE ARRIVAL DATE ALWAYS GUARANTEED?

Occasionally a package gets delayed because of weather, e.g. a snow storm or an unforeseen natural or un-natural occurrence. These are called "Acts of God". Fat Witch Bakery, the US Post Office and Federal Express cannot be held responsible for the delays.
 

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8. WILL YOU SHIP TO PUERTO RICO, US VIRGIN ISLANDS AND OTHER USA TERRORITIES?

We are not able to ship to American territories, e.g Guam, Puerto Rico, US Virgin Islands, due to the extreme heat. We are not able to maintain the baked goods at a stable temperature.
 

9. WILL YOU SHIP TO US MILITARY BASES?

No. We are not able to ship to most APO and FPO addresses due to delays with the shipments.
 

10. WILL YOU SHIP INTERNATIONALLY?

No. We do not ship beyond the 50 United States. The duties, fees and delays make the process unacceptable.
 

11. WILL YOU SHIP TO CHILDRENS CAMPS WITHIN THE USA?

Yes, we will ship to camps, but many are in remote areas and overnight delivery is not available. You may opt for Standard Shipping (US Post Office Priority Mail Service) or 2 or 3 Day FedEx service. If you enter overnight delivery to a camp, and we can see that it is a camp, we will email or call you and let you know the options. Some camps are in extremely remote areas and need to go Priority Overnight which is more expensive, but will arrive 2 business days later. If this is the case, we will let you know.
 

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CHARITABLE DONATIONS

1. We do donate our Witches/brownies for charitable events.

 

2. We focus on events in New York City with an emphasis on educational programs and with special attention to NYC public schools.

 

3. If you would like a donation, please email to witchservice@fatwitch.com. 6-8 weeks before the event. Letters, phone calls and emails at the last minute or several months ahead of the event, tend to get lost.

 

4. Please understand that while we wish you every success for your fund-raising event, we cannot contribute our Witches/brownies to every organization that asks.

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RETURN POLICY

1. WHAT IF I'M NOT SATISFIED?

We stand by our products. We use the best ingredients and bake in small batches. If you are not satisfied with our product, please notify us and we will refund your money. If there is a special problem, we may request that you ship the product back to us at our expense.
 

2. WHAT IF THE PACKAGE DOESN'T ARRIVE?

Address labels are generated straight from your order form. What you enter online will be transferred directly onto the label. If you provided an incorrect address or the package is refused by the recipient and the package is returned to us, you will be notified. We will not refund your money. If you want, we will provide new brownies at 1/2 price; however, you must pay the full price on shipment costs. If Fat Witch Bakery put an incorrect address on the package, we will either refund your entire cost or ship a new package with freshly baked Witches at no charge to you
 

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CATALOG

1. DO YOU HAVE A CATALOG?

In 2007, Fat Witch Bakery decided to no longer print catalogs. The Internet is a greener way to see our products and to place an order. We apologize for any inconvenience this may cause. We do have a price list which we will mail to you if you do not have access to the Internet. You may call us toll-free at 888-419-4824 (Monday through Friday 9am to 6pm Eastern time) to request that we mail one to you.
 

2. GETTING GREENER

Our delivery van gets 35 miles to the gallon. All but one employee takes public transportation to work. Our waste baskets are biodegradable. We re-use envelops, print on two sides of paper and all our lighting is on a timer system. Our refrigeration and oven(s) are 2008 energy efficient. Were not perfect, but were trying. Go to www.fatwitch.com/witchplanet and send in your idea to stop wasting the planets resources. If we use it, well illustrate it. Be sure to check it out!
 

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SPECIAL REQUESTS

1. MAY I REQUEST SPECIFIC WITCHES IN A GIFT BOX?

Yes. You can specify the Witches you want and check "gift box" at the bottom of the page. Our gift tins will not accommodate special requests. You may also call us toll-free Monday Friday, 9am -6pm Eastern time and discuss your specific request. 888-419-4824
 

2. WILL YOU INCLUDE MY GIFT CARD OR BUSINESS CARD?

Yes, we'd be delighted to put your card on the package. We can also keep your business cards on file if you tell us to include it when you order. Your card(s) should be at Fat Witch Bakery, 75 Ninth Avenue, New York, NY 10011 at least 2 days before ship date.
 

3. WILL YOU USE MY GIFT PACKAGING IF I PROVIDE IT?

We will try to accommodate your gift container. We cannot always do it, as we do not always have enough storage available or the Witches won't fit in the container. If you would like us to use your gift container, it should be at Fat Witch Bakery, 75 Ninth Avenue, New York, NY 10011 10 business days before the shipment date. If you would like us to use your packaging during the month of December, we must have your order with all information and packaging by November 15th.
 

4. WILL YOU DO A GIFT BASKET?

Occasionally we are able to accommodate the request, but most of the time we cannot. We suggest ordering a basket containing our product(s) from Chelsea Market Baskets www.chelseamarketbaskets.com.
 

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DECEMBER ORDERING

1. DECEMBER IS THE BUSIEST MONTH OF THE YEAR AT FAT WITCH BAKERY.

We suggest putting your list together including names, addresses and item you want us to send to them as early as possible. We process orders as we receive them. We will not put your order ahead of anyone else's. If you wait until December to order, there may be a few days delay before we can fill the order.
 

2. PLEASE HAVE ALL OF THE INFORMATION NEEDED WHEN YOU PLACE YOUR ORDER.

If we do not have everything, shipment of your order will be delayed.
Please click here for information needed.
 

3.WE WILL NOT BE ABLE TO CUSTOMIZE YOUR ORDERS AT THE LAST MINUTE.

Any special packaging requests must be sent to us before the month of December.
 

4.IF YOU HAVE AN EXTENSIVE ADDRESS LIST

Please fax it.
Please fax to 212-807-7993. Please use a font/typeface that is easy to read. Either Arial or New Times Roman is suggested.
We need to be able to see the information without enlarging it. Please call and request the form which is best. We will email to you.
 

5. IF YOU ARE PLACING AN ORDER FOR MORE THAN 10 PACKAGES

To be shipped to more than 10 addresses, we suggest you provide your own address labels. This insures that you have looked carefully at your list and double-checked it for accuracy.
 

6. WE WILL PRINT YOUR MESSAGE ON A FAT WITCH GIFT CARD

Or you may provide us with your own gift or business card. Please make certain your cards are at Fat Witch Bakery, 75 Ninth Avenue, New York, NY 10011 at least 4 days before shipment date. If you enter your orders directly online, whatever you input will be what is printed. We have no way of knowing if you intended a mis-spelling or not.
 

7. WE NEED A CONTACT PERSON

For your orders whether in December or any time of the year. We need a NAME, the order wanted and a telephone number and/or fax/email address. We will not be held responsible if no contact name is given and we are unable to fulfill the order because there is no contact person.
 

8. WE WILL SHIP WITHIN THE USA ONLY.
 

9. IF YOU PROVIDED AN INCORRECT ADDRESS

And the package is returned to us, you will be notified. We will not refund your money. If you want, we will provide new brownies at 1/2 price, however, you must pay the full price on shipping. If Fat Witch used an incorrect address, we will notify you and either refund your costs or ship a new package at no charge to you.
 

10. YOU MAY ARRANGE TO HAVE YOUR ORDER PICKED UP

At Fat Witch Bakery. We are located in Chelsea Market, 75 Ninth Avenue, between 15th and 16th Streets in Manhattan. We do NOT hand deliver our products. We do not get involved with your messenger service. We also have a production facility at 1753 Park Avenue, on the SE corner of 122nd Street in East Harlem. If you would like to pick up or drop off at this address, you must notify us ahead of time. It is not open to the public.
 

11. WE WISH YOU HAPPY HOLIDAYS!
 
 

Shipping Policy | Return Policy | Privacy Policy | View Shopping Cart
Last update 6/01/11 | all content copyright Fat Witch Bakery 2011

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Shipping Policy | Return Policy | Privacy Policy | View Shopping Cart
Last update 9/6/08 10AM EST | all content copyright Fat Witch Bakery 2008